Delete from the app
- 1Open orbiTome and go to Profile.
- 2In the Account section, tap Delete account: the Visibility and backup page opens.
- 3At the bottom of the page, tap Delete account again, then confirm with DELETE NOW.
Deletion is permanent: the account cannot be recovered. If the app asks you to sign in again, it is a security measure: tap Logout, sign back in with your number and repeat.
What gets deleted
- Your public profile and account, including your profile photo and notification tokens
- The live events you created, with their cover photos
- Your replies to events, your reminders and your presence in other people's events (data that also expires automatically)
- The blocks you made. If another user had blocked you, their block stays tied to the fingerprint of your number after the deletion too, as for a number that never signed up: it only serves to stop you from contacting that person again.
- On your phone, the app immediately deletes its data: events, contacts, groups, templates, shares and the album with photos and videos. Encrypted backup copies remain until you uninstall the app (those in its folder) or delete them yourself (those saved elsewhere).
- Your customer profile at RevenueCat, if you made in-app purchases (Apple and Google keep their own receipts under their own rules)
- Exception: reports about you are not deleted along with your account. They are kept for 12 months after the case is closed — 24 months if they concern child safety — for security and legal obligations, then deleted automatically.
Subscription: deleting your account does not cancel an active subscription. Cancel it in your App Store or Google Play account settings.
Can't access the app?
Email us with the phone number you used to sign up: we will process your deletion request within 30 days.
privacysicurezza@orbitome.com